ABOUT US

Who we are

With over 25 years of experience in managing medical aid debtors, we have been a trusted partner to over 300 pharmacies nationwide, taking the stress and complexity out of the claims process.

At ICW, our goal is simple: to provide a hassle-free service that saves you time and money, allowing you to focus on what matters most—delivering first-class healthcare to your customers.

Once your claims are submitted to the medical aids, our advanced automated reconciliation tool efficiently tracks the progress of each claim with accuracy. We keep you informed with weekly and monthly reports, including updates on rejections and outstanding payments, so you can effectively manage your cash flow.

Our dedicated team is here to handle any queries and follow up on your behalf. With our strong, long-standing relationships with pay offices and medical aid administrators, we can expedite the claims process and resolve issues quickly and efficiently.

Partner with us, and let us take care of the administrative side while you focus on running your pharmacy and providing the exceptional care your patients deserve.

The Benefit of working with ICW

We resolve issues such as:

- Rejected scripts after point of sale authorization
- Reversed scheme payments
- Short payments & unpaid scripts
- Scripts older than 3 months (we advise pharmacies to bill members)
- Unlinked scheme codes
- Terminated scheme codes (we notify pharmacies of correct codes)
- Invalid script numbers
- Lost scripts between the switch, pay office, and medical aid

- Vendor agnostic. We operate with all dispensing systems, including:

* Vexall - Unisolve

* BCX - Unisolve

* Winscripts

* Touchpoint

* Propharm

* Compharm

* ComputAssist

* Marconi
The benefits include improved cash flow, with debtors typically under 30 days, and less time wasted as
pharmacists no longer need to be involved in resolving queries. Additionally, costs are reduced and profits
increased by lowering the need for admin staff, allowing existing staff to focus on tasks such as preparing repeat
prescriptions and assisting clients with chronic medication and PMB registrations.

Meet the ICW Team

Meet the dedicated individuals who drive ICW | Pharmacy Script Management towards excellence. Our team is comprised of skilled professionals who bring diverse expertise and a shared commitment to delivering exceptional pharmacy script management services.

Richard Wooldridge

Managing Director

Rose Siyila

Client Relations and Account Manager

Anzel Richter

Senior Manager : Client Registrations